Refund & Return Policy

1. Returns & Refunds

At Sunrise Foods, we stand behind the quality of our products. If you experience issues with your order, we will work with you to resolve them.

2. Eligibility for Returns

Products may be returned within 14 days of delivery if:

• Products are damaged or defective upon arrival
• Products are not as described in the quotation
• Products show signs of improper storage or handling on our part
• Original packaging and seals are intact (where applicable)

3. Non-Returnable Items

The following cannot be returned:

• Products damaged due to improper handling by customer
• Products with opened seals or packaging
• Products stored improperly by customer
• Custom or special order items
• Items beyond 14-day return window

4. Return Process

To initiate a return:

1. Contact us within 14 days of delivery with photos/documentation
2. Obtain a Return Merchandise Authorization (RMA) number
3. Ship products back in original condition (shipping costs may apply)
4. We will inspect and process your refund within 10 business days

5. Refund Amount

Refunds will be issued for the product cost minus any applicable shipping and handling fees. Original shipping costs are non-refundable unless the damage was due to our negligence.

6. Defective Products

If you receive defective products, we will replace them at no cost to you (including return and replacement shipping) or issue a full refund.

7. Contact for Returns

Email: returns@sunrisefoods.com
Phone: +1 (234) 567-890