Shipping Policy

1. Shipping Methods

We offer multiple shipping options for wholesale orders:

• Standard Ground Shipping: 5-10 business days
• Express Shipping: 2-3 business days
• Full Truck Load (FTL): Custom timeline
• Local Delivery: Specific region rates apply

2. Shipping Costs

Shipping costs are calculated based on order size, weight, destination, and selected shipping method. Rates will be provided in your quotation. Free shipping may apply to qualifying bulk orders.

3. Processing Time

Orders are processed and shipped within 2-5 business days of payment confirmation. Processing time excludes weekends and holidays.

4. Delivery Timeframes

Delivery timeframes are estimates based on carrier schedules. Sunrise Foods is not responsible for delays caused by carriers, weather, or unforeseen circumstances.

5. Tracking

Tracking information will be provided via email once your shipment is dispatched. You can track your order status 24/7.

6. Damaged Shipments

If products arrive damaged:

1. Document damage with photos immediately upon delivery
2. Contact us within 48 hours of delivery
3. Follow our return process (see Refund Policy)
4. We will investigate and replace or refund as appropriate

7. Lost Shipments

If a shipment is lost in transit, we will file a claim with the carrier and keep you updated on recovery efforts. If unrecoverable, we will issue a replacement shipment or refund.

8. International Shipping

International orders may be available. Shipping costs, customs duties, and timelines vary. Please contact us for international quotations.

9. Shipping Contact

For shipping inquiries: shipping@sunrisefoods.com
Phone: +1 (234) 567-890